Statement by David Muanda, CEO of Friendina College | October 8, 2025
Kinshasa, Democratic Republic of Congo
Ladies and Gentlemen, Esteemed Students, Parents, Partners, and Staff of Friendina College,
As we gather to celebrate Customer Week 2025, I want first to express my deepest gratitude to you — our students, your families, and all stakeholders — for entrusting Friendina College with your educational journey. This week is dedicated to honoring that trust, reinforcing our commitment to service, and renewing our pledge to elevate your experience with us.
1. Acknowledging Your Role
You are more than “clients.” You are the heart and purpose of Friendina College. It is your aspirations, your feedback, and your progress that drive our mission. Every policy, every program, every decision we make is built around enabling your success and well-being.
2. Service as Our Core Value
In this era of rapid change and heightened expectations, excellence in service must be nonnegotiable. During Customer Week, we recommit to responsiveness, empathy, integrity, and continuous improvement. Whether in admissions, student services, academic support, digital platforms, or campus facilities — we aim to deliver with consistency, respect, and quality.
3. Listening and Acting on Your Voice
A key objective this week is to listen deeply. We will host feedback sessions, open forums, suggestion campaigns, and direct engagement activities. But listening is only meaningful when followed by action. Your insights will inform changes in curriculum delivery, support services, infrastructure, communication channels, and more.
4. Innovation and Growth
We live in a dynamic world, where educational needs evolve quickly. As such, Friendina College pledges to adopt new technologies, refine pedagogical approaches, and expand support systems so that your learning is efficient, relevant, and inspiring. Customer Week is also a showcase of some of those innovations — and a preview of what’s coming.
5. Partnership and Shared Success
Our success is intertwined. When you succeed as students — academically, personally, professionally — we succeed as an institution. We also recognize that educators, administrative staff, and community partners are essential collaborators. During this week, we reaffirm that every one of us has a role to play in service excellence.
6. Looking Forward
By the end of Customer Week 2025, my goal is that each of you feels more heard, more supported, and more confident in Friendina College. But our work will not end there. The week is a catalyst — the real journey is ongoing. From now on, we will publish a Customer Experience Roadmap and provide quarterly updates on progress.
In closing, thank you for being the reason we exist. May Customer Week 2025 be a renewed symbol of our dedication to you, and a bridge toward even higher standards in the years ahead.
Sincerely,
David Muanda
CEO, Friendina College
For press or partnership inquiries, you can contact us by email at business@friendinacollege.com or by phone at +243990200220.
LEGAL MENTIONS
Friendina College, a limited liability company (LLC) incorporated with a Board of Directors and share capital of 301 million Congolese francs, having its head office at 14A, Rue de la Paix (2nd floor), Voix du Peuple (Beau Vent), Lingwala, Kinshasa, in the Democratic Republic of Congo. Company registered under the number: CD/KNM/RCCM/20-B-00517, National Identification number: 01-P8501-N66580D and Tax number: A2039979D; represented by Ezechiel Kasaka as Chairman of the Board and David Muanda as Chief Executive Officer.
